🗣️ You Have the Right to an Interpreter!
If you need an interpreter, always ask for one.
✅ What Services Must Provide Interpreters
Many local and national government services should give you an interpreter, but not all do in practice. Here are the main places that do:
- Leeds City Council (all services, including Housing Options, Children’s Services, Adult Social Care)
- The Police
- Most NHS services (they try, but it’s not always guaranteed)
- Citizens Advice “Help to Claim” line (0800 144 8444)
⏳ How Interpreters Might Work
- Some services will book an interpreter, then ask you to come back later.
- Others may use a phone interpreter.
❌ What If No Interpreter Is Available?
If they can’t provide one, ask a friend or family member who speaks English to help you.
🧠 Helpful Tips When You Visit
- Bring someone who speaks good English with you on your first visit.
- If you don’t understand something, politely ask the person to write it down so you can show someone else later.
- For small organisations that don’t have interpreters or translated materials, try using apps like Google Translate for short conversations.
🛠️ Little tip: Before your visit, check if an interpreter is available. This can save time and help you get the right help!
